Privacy policy

Privacy Policy

Last Updated: November 4, 2026

Welcome to FestivoGlow!

At FestivoGlow, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, browse our products, or make a purchase.

By using our website, you acknowledge the practices described in this Privacy Policy.

Website: https://festivoglow.com/
Contact Email: support@festivoglow.com

1. Information We Collect

When you visit or make a purchase from FestivoGlow, we may collect certain information to provide our products and services.

Personal Information

Full name
Email address
Phone number
Billing and shipping addresses
Order details and purchase history
Customer service communications

Payment Information

Payments are processed through secure third-party payment providers, such as Shopify Payments or other payment methods enabled at checkout.

We do not directly store complete credit card numbers or security codes on our website.

Automatically Collected Information

When you browse our website, we may automatically collect:

IP address
Browser type and device information
Operating system
Pages visited and browsing activity
Referring websites
Cookie and similar technology identifiers
Approximate geographic location derived from your IP address

2. How We Use Your Information

We use collected information to:

Process and fulfill orders.
Arrange shipping and delivery.
Send order confirmations and tracking updates.
Provide customer support.
Process returns, exchanges, and refunds.
Improve our website, products, and shopping experience.
Detect and prevent fraud or unauthorized activity.
Comply with applicable legal obligations.
Send promotional emails and special offers where permitted by law.
Measure advertising performance and personalize marketing where permitted.

You may unsubscribe from marketing emails at any time using the unsubscribe link provided in those messages.

3. Sharing Your Personal Information

We may share personal information with trusted service providers when necessary to operate our business.

These may include:

Shopify: Our e-commerce platform and store infrastructure provider.
Payment Processors: To securely process transactions.
Shipping and Fulfillment Partners: To prepare and deliver orders.
Analytics Providers: To understand website traffic and improve performance.
Advertising Partners: To measure campaigns and display relevant advertisements, where enabled.
Customer Support Providers: To assist with inquiries and order-related issues.

We may also disclose information when required by law, to protect our legal rights, or in connection with a legitimate business transaction.

We do not sell customer contact lists to third parties for their independent marketing purposes.

Certain advertising and analytics disclosures may qualify as a sale or sharing of personal information under applicable privacy laws. Where required, we provide appropriate choices and opt-out mechanisms.

4. Cookies and Tracking Technologies

FestivoGlow may use cookies and similar technologies to improve your browsing and shopping experience.

These technologies may be used for:

Keeping items in your shopping cart.
Remembering website preferences.
Maintaining website functionality and security.
Measuring website traffic and performance.
Understanding customer interactions.
Supporting personalized advertising, where enabled.

You can manage cookies through your browser settings and any privacy preference tools available on our website.

Disabling certain cookies may affect website functionality.

Where legally required, we obtain consent before using non-essential cookies.

5. Third-Party Advertising and Analytics

We may use advertising and analytics services such as Google Analytics, Google Ads, Meta Pixel, or other services if enabled on our website.

These services may collect information about your interactions with our website through cookies, pixels, and similar technologies.

This information may help us:

Understand website performance.
Measure advertising effectiveness.
Improve marketing campaigns.
Display relevant product advertisements.

You may be able to manage personalized advertising preferences through the relevant advertising provider or through privacy controls available on our website.

6. Shopify and Payment Security

Our online store is powered by Shopify, which provides e-commerce infrastructure and checkout functionality.

Payment information is processed through the payment providers available at checkout.

We use reasonable administrative, technical, and organizational measures to help protect personal information.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

For additional information about Shopify's privacy practices, visit:

https://www.shopify.com/legal/privacy

7. Data Retention

We retain personal information for as long as reasonably necessary to:

Fulfill orders and provide customer service.
Maintain business and financial records.
Process returns and refunds.
Comply with tax, accounting, and legal requirements.
Resolve disputes and enforce agreements.

Retention periods depend on the type of information, the purpose for which it was collected, and applicable legal obligations.

When information is no longer required, we take reasonable steps to delete or anonymize it, subject to legal and operational requirements.

8. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

Request access to personal information we hold about you.
Request correction of inaccurate information.
Request deletion of personal information.
Obtain a copy of certain personal information.
Opt out of certain targeted advertising or data-sharing activities.
Withdraw consent where processing is based on consent.
Appeal a privacy request decision where applicable.

To exercise your privacy rights, contact:

support@festivoglow.com

We may need to verify your identity before processing certain requests.

We will respond within the timeframes required by applicable law.

We will not unlawfully discriminate against you for exercising your privacy rights.

9. California and Other U.S. State Privacy Rights

Residents of certain U.S. states, including California, may have additional rights under applicable consumer privacy laws.

Depending on the law and our data-processing activities, these rights may include access, correction, deletion, and the ability to opt out of the sale or sharing of personal information or targeted advertising.

Where legally required, FestivoGlow will provide appropriate privacy notices and opt-out options.

You can submit privacy requests by emailing:

support@festivoglow.com

10. Children's Privacy

FestivoGlow is not intended for children under the age of 13.

We do not knowingly collect personal information directly from children under 13.

If you believe a child has provided us with personal information, please contact us at support@festivoglow.com so we can review the situation and take appropriate action.

11. International Data Transfers

Our website and service providers may process or store information in countries outside your place of residence.

These countries may have different data protection laws.

Where required, we take appropriate steps to protect personal information transferred internationally.

12. Third-Party Websites

Our website may contain links to third-party websites, services, or social media platforms.

We are not responsible for the privacy practices or content of those third-party websites.

We encourage you to review their privacy policies before providing personal information.

13. Marketing Communications

If you subscribe to our newsletter or otherwise consent to receive marketing communications, we may send you:

Special discounts and promotional offers.
New product announcements.
Seasonal collections.
Holiday deals and exclusive offers.

You can unsubscribe from promotional emails at any time by clicking the unsubscribe link included in the email.

You may still receive essential transactional messages relating to your orders.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements, or services.

When changes are made, we will update the "Last Updated" date at the top of this page.

We encourage customers to review this policy periodically.

15. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact us.

FestivoGlow Customer Support

Website: https://festivoglow.com/

Email: support@festivoglow.com

We are committed to addressing privacy-related inquiries and protecting your personal information.