Shipping policy

Shipping Policy

Last Updated: November 4, 2026

Welcome to FestivoGlow!

At FestivoGlow, we believe that bringing a little magic into your home should be simple, affordable, and stress-free. That's why we are happy to offer FREE SHIPPING on all orders!

We are committed to providing a smooth and reliable shopping experience, from the moment you place your order until your package arrives at your doorstep.

1. Free Shipping on All Orders

We proudly offer 100% FREE SHIPPING on all orders within the United States.

Shipping Cost: FREE
Minimum Order Value: No minimum purchase required
Shipping Method: Standard Shipping
Hidden Shipping Fees: None

Whether you're purchasing one item or multiple products, you'll enjoy free standard shipping on your order.

There are no additional standard shipping charges at checkout for eligible U.S. orders.

2. Order Processing Time

Once your order is placed, our team begins preparing it for shipment.

Orders are generally processed within 1–3 business days, excluding weekends and public holidays.

During busy shopping periods, holidays, or promotional events, processing may take slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

3. Estimated Delivery Time

We aim to deliver your FestivoGlow products as quickly and efficiently as possible.

Estimated Shipping Timeline:

Shipping Information	Estimated Time
Order Processing	1–3 business days
Standard Shipping	5–10 business days
Estimated Total Delivery	6–13 business days
Shipping Cost	FREE

Please note that these are estimated delivery times, not guaranteed delivery dates.

Delivery times may vary depending on your location, carrier operations, weather conditions, holidays, and other circumstances beyond our reasonable control.

4. Order Tracking

Once your order ships, we will send you a confirmation email containing your tracking number and tracking details, when available.

You can use this information to monitor your package's delivery progress.

Please allow up to 48 hours after shipment for tracking information to become active.

If you need assistance tracking your order, contact us at support@festivoglow.com.

5. Shipping Locations

We currently offer free standard shipping for eligible orders delivered within the United States.

Shipping availability for Alaska, Hawaii, U.S. territories, and international destinations may vary depending on product and carrier restrictions.

If your delivery address is not supported, checkout will indicate that shipping is unavailable.

For questions about shipping to a specific location, please contact support@festivoglow.com before placing your order.

6. Shipping Delays

While we work hard to ensure timely deliveries, unexpected delays can occasionally occur.

Possible reasons include:

Severe weather conditions.
High shipping volumes during holidays.
Carrier transportation delays.
Customs or logistics processing.
Incorrect or incomplete shipping information.
Unexpected supply chain disruptions.

If your order experiences a significant delay, please contact us so we can investigate and assist.

Your rights under applicable consumer protection laws remain unaffected.

7. Incorrect Shipping Addresses

Please carefully review your shipping address before completing checkout.

Customers are responsible for providing accurate and complete delivery information.

If you notice an error in your shipping address, contact support@festivoglow.com as soon as possible.

We will do our best to update the address before shipment.

Once an order has been shipped, address changes may not be possible.

8. Lost or Missing Packages

If your package has not arrived within the estimated delivery timeframe, please contact our customer support team.

If tracking shows your package as delivered but you cannot locate it, we recommend checking your mailbox, porch, building reception, or other designated delivery locations.

You may also contact the shipping carrier for additional information.

If your package remains missing, email support@festivoglow.com with your order number and tracking details.

Our team will investigate and work toward an appropriate resolution.

9. Damaged Products During Shipping

We want every FestivoGlow product to arrive in excellent condition.

If your order arrives damaged, please contact us at support@festivoglow.com within 7 days of delivery.

Include:

Your order number.
A description of the damage.
Clear photos or videos of the affected product and packaging.

Our support team will review your request and assist with a replacement or refund, as appropriate.

There will be no additional shipping charge for an approved replacement of an item damaged during delivery.

10. Multiple Items and Separate Shipments

If you order multiple products, they may occasionally be shipped in separate packages.

This can happen due to product availability, warehouse locations, or fulfillment requirements.

If your order is divided into multiple shipments, you may receive separate tracking information for each package.

You will not be charged additional standard shipping fees for separate shipments within our eligible free-shipping area.

11. Order Cancellations and Changes

If you need to cancel or modify your order, please contact us as soon as possible at support@festivoglow.com.

We will make reasonable efforts to accommodate changes before the order is processed or shipped.

Once an order has shipped, cancellation may no longer be possible.

Please refer to our Return & Refund Policy for information about returns after delivery.

12. Contact Us

If you have any questions regarding shipping, delivery times, tracking information, or your order, our customer support team is happy to assist.

FestivoGlow Customer Support

Website: https://festivoglow.com/

Email: support@festivoglow.com

We are committed to making your shopping experience easy, reliable, and enjoyable.

Thank you for shopping with FestivoGlow — where every order brings a little more magic into your home!