Terms of service

Terms of Service

Last Updated: November 4, 2026

Welcome to FestivoGlow!

Thank you for visiting FestivoGlow. These Terms of Service ("Terms") govern your access to and use of our website, products, and services.

By accessing our website or purchasing from FestivoGlow, you agree to these Terms, subject to applicable laws.

Website: https://festivoglow.com/
Email: support@festivoglow.com

1. Overview

This website is operated by FestivoGlow. Throughout the site, the terms "we," "us," and "our" refer to FestivoGlow.

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to sell products and services.

We reserve the right to update or modify these Terms as necessary. Changes will be posted on this page with an updated revision date.

2. Eligibility and Website Use

By using our website, you confirm that you are at least the age of majority in your state or jurisdiction, or that you have permission from a parent or legal guardian where applicable.

You agree to use our website only for lawful purposes.

You must not:

Use our website for fraudulent or illegal activities.
Provide false or misleading information.
Attempt to interfere with website security or functionality.
Upload malicious software, viruses, or harmful code.
Copy or misuse our website content without authorization.
Violate applicable laws or regulations.

We may restrict access to our services when necessary to address misuse or protect our customers.

3. Products and Product Information

FestivoGlow offers decorative lighting products and related accessories designed to create enjoyable home environments.

We make reasonable efforts to display accurate product descriptions, images, colors, specifications, and pricing.

However:

Product colors may appear slightly different depending on your screen settings.
Packaging and minor product details may vary.
Product availability may change without notice.
Product images may be illustrative of lighting effects or usage environments.

We reserve the right to correct product information errors and discontinue products, subject to applicable consumer protection laws.

Customers should review product descriptions and specifications before purchasing.

4. Pricing and Payments

All prices displayed on our website are shown in the currency selected or indicated at checkout.

Unless otherwise stated, prices do not include applicable taxes or additional shipping charges.

We reserve the right to change product prices or promotional offers without prior notice.

The final purchase amount, including applicable taxes and shipping fees, will be displayed during checkout.

Payments are processed through the secure payment methods available on our Shopify checkout.

By placing an order, you authorize the applicable payment provider to charge the selected payment method for the total order amount.

5. Orders and Order Acceptance

After placing an order, you may receive an order confirmation email.

An order confirmation acknowledges receipt of your order but does not necessarily mean the order has been accepted.

We reserve the right to decline or cancel orders for legitimate reasons, including:

Product unavailability.
Incorrect pricing or product information.
Suspected fraudulent transactions.
Payment authorization failures.
Shipping restrictions.
Errors affecting order processing.

If we cancel an order after payment has been collected, we will issue a refund for the canceled amount.

We may contact you if additional information is required to process your order.

6. Shipping and Delivery

We aim to process and ship orders as efficiently as possible.

Shipping availability, estimated delivery times, and applicable shipping charges will be provided on our website or during checkout.

Please note:

Delivery estimates are not guaranteed unless expressly stated.
Shipping delays may occur due to carrier operations, weather, holidays, customs, or other circumstances beyond our reasonable control.
Customers are responsible for providing accurate shipping information.
Additional charges may apply when customers request shipping changes after an order has been processed.

For more information, please review our Shipping Policy.

For assistance with an order, contact support@festivoglow.com.

Nothing in this section limits rights provided by applicable laws concerning delayed or undelivered orders.

7. Returns, Refunds, and Exchanges

We want our customers to enjoy their FestivoGlow purchases.

We offer a 30-day return policy, subject to the eligibility requirements described in our Return & Refund Policy.

To request a return or refund, contact support@festivoglow.com with your order number and relevant details.

Returned products generally must be unused, undamaged, and include their original packaging and accessories, except where applicable law provides otherwise.

Refunds will be processed according to our Return & Refund Policy and applicable consumer protection laws.

Please review our Return & Refund Policy for complete information.

8. Promotions and Discounts

FestivoGlow may occasionally offer promotional discounts, seasonal sales, coupon codes, and special offers.

Unless otherwise stated:

Promotional offers are valid only during the specified period.
Discount codes may be subject to eligibility requirements.
Certain discounts may not be combined.
Promotional offers may exclude selected products.
Discount codes cannot be exchanged for cash.

We reserve the right to correct promotional errors or discontinue promotions, subject to applicable law and commitments already made to customers.

9. Product Usage and Safety

Our decorative lighting products should be used according to the instructions and safety information provided with each item.

Customers are responsible for following applicable product instructions, including:

Using compatible power sources.
Keeping electrical components away from water unless specifically rated for water exposure.
Avoiding unauthorized product modifications.
Keeping products away from excessive heat.
Following applicable age and supervision recommendations.

Improper use may result in product damage or personal injury.

Nothing in these Terms excludes liability that cannot legally be excluded.

10. Intellectual Property

All website content, including logos, branding, text, graphics, product photography, designs, and other materials owned by FestivoGlow or its licensors, is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit protected content without permission from the relevant rights holder.

The FestivoGlow name and branding may not be used in a misleading manner or in ways that imply unauthorized endorsement.

11. Customer Reviews and Feedback

Customers may submit reviews, comments, suggestions, or other feedback regarding our products and services.

By submitting content, you confirm that:

You have the right to share the content.
Your feedback is not knowingly false or misleading.
Your content does not infringe third-party rights.
Your content does not contain unlawful or harmful material.

You grant FestivoGlow a non-exclusive, worldwide, royalty-free license to display and use submitted content in connection with our business, subject to applicable privacy laws.

We may moderate content that violates these Terms or applicable laws.

We do not require customers to submit positive reviews and do not prohibit honest negative feedback.

12. Third-Party Services and Links

Our website may include links to third-party websites, payment providers, shipping carriers, social media platforms, and other services.

These third parties may operate under their own terms and privacy policies.

We are not responsible for third-party content or services beyond the responsibilities imposed on us by applicable law.

We recommend reviewing third-party terms before using their services.

13. Privacy and Personal Information

Your privacy is important to us.

We collect and process personal information as described in our Privacy Policy.

This may include information needed for:

Order processing.
Shipping and delivery.
Customer support.
Payment processing.
Website functionality.
Marketing communications where permitted.

Please review our Privacy Policy for details about how we handle personal information and your privacy rights.

14. Disclaimer of Warranties

We make reasonable efforts to ensure that our website and services operate reliably.

However, website access may occasionally be interrupted due to maintenance, technical problems, or circumstances beyond our control.

To the extent permitted by applicable law, our website and services are provided without warranties beyond those expressly stated or legally required.

We do not guarantee uninterrupted or error-free website availability.

This section does not affect any statutory warranties or consumer rights that cannot legally be waived.

15. Limitation of Liability

To the maximum extent permitted by applicable law, FestivoGlow will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or services.

Nothing in these Terms excludes or limits liability for fraud, willful misconduct, personal injury, or any other liability that cannot legally be excluded or limited.

Your statutory consumer rights remain unaffected.

16. Indemnification

To the extent permitted by applicable law, you agree to indemnify FestivoGlow against reasonable third-party claims, losses, or expenses resulting from your unlawful use of our website or material violation of these Terms.

This provision does not apply where prohibited by applicable law.

17. Errors and Inaccuracies

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, or availability.

We reserve the right to correct such information and address affected orders in accordance with applicable law.

If a material error affects your order, we may contact you to discuss the available options.

18. Termination of Access

We may suspend or terminate access to our website when reasonably necessary to prevent fraud, protect security, or address material violations of these Terms.

Termination does not affect rights or obligations that arose before termination, including outstanding orders, refunds, or legally required consumer protections.

19. Governing Law and Disputes

These Terms are governed by the laws applicable to the business operating FestivoGlow, subject to any mandatory consumer protection laws that apply to customers in their respective jurisdictions.

If you have a complaint or dispute relating to an order, we encourage you to contact our customer support team first.

We will make reasonable efforts to resolve concerns fairly and promptly.

Nothing in these Terms restricts your right to pursue remedies available under applicable law.

20. Changes to These Terms

We may update these Terms to reflect changes in our business operations, products, services, or legal obligations.

Any updates will be posted on this page with a revised "Last Updated" date.

Continued use of our website after updated Terms become effective constitutes acceptance to the extent permitted by applicable law.

Changes will not retroactively remove rights already accrued under previous agreements.

21. Contact Information

If you have questions about these Terms, your order, or our products, please contact us.

FestivoGlow Customer Support

Website: https://festivoglow.com/

Email: support@festivoglow.com

We are committed to providing a reliable, enjoyable, and secure shopping experience.